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FAQ's

Find the answers to all of your private sperm banking questions here.

Frequently Asked Questions

Is a blood test required?

Most Fertility Clinics will require an Infectious Disease test prior to using your sample(s). Tests must be completed and results submitted to CryoChoice within 90 days (7 days for California residents) after the time of collection. CryoChoice offers Infectious diseases testing. Contact a CryoChoice Customer Service Specialists for more details.

What is your refund policy?

Any time before your sample has been processed, you may request a refund. All money paid will be refunded except $49. Within 60 days after your sample has been processed, you may request a refund. All money paid will be refunded except $199.

How do I retreive my sample?

If you ever wish to retrieve your sample(s), simply contact CryoChoice. We will send you a Withdrawal Form. You will need to complete this and mail or fax it back to us. Upon receipt, we will fill a dry shipper with the requested number of vials. We will ship these to the facility requested within the time frame desired. The cost for retrieving your sample(s), preparing the vial(s) for shipping, filling the dry shipper with liquid nitrogen coolant, delivering it and returning it back to our lab is approximately $349.

What if I want to dispose of my sample?

Contact us. We will send you a “Disposal Authorization Form”. Complete it and send it back to CryoChoice. We will promptly dispose of your specimens and send you written confirmation.

How soon will my kit arrive?

Your order must ship Overnight because the preservative being shipped to you is on a cool-pack. Your order must be placed before 4:00pm EST on Friday to be eligible for Saturday delivery.

How much sperm should I store?

Each processed sample is stored in 1ml vials. The number of vials depends on the amount of sperm produced in the sample. The average is 3-5 vials. It is not uncommon to use 2 vials for an insemination procedure, and it may take multiple procedures to produce a pregnancy. Multiple samples are generally chosen by our customers to optimize their chances of parenthood. Discounts for multiple kits are available. In the unlikely event your sample is not suitable for storage; we will tell you and encourage you to dispose of the sample.

Is there a minimum or maximum age for storing?

Our kits are appropriate for age 14 and older. As long as there is a valid concern and the individual is fertile, storage is an option.

How long can my semen be stored?

Cryogenic samples that have been preserved for decades have been thawed and successfully used. Your samples should be available for an indefinite time period.

Can anyone else access my samples?

No one but you or the legal guardian of the samples may have access to them.

How do I collect and prepare my sample for processing?

Your kit will arrive to you via Overnight Delivery service. Included in the kit is a vial of sperm preservative. Upon receipt, you should store this vial in the refrigerator until you are ready to collect your semen sample. The kit will contain instructions on how to obtain your best sperm sample and the logistics of getting your sample to the lab.

Normally, you must collect your sample Monday-Thursday as the laboratory is open on Saturdays only for emergencies. To optimize the final sperm count, collect your sample as late in the day as possible (generally 3-6pm), leaving time to drop off the kit for transportation to the lab overnight. Once you ejaculate into the specimen cup, add the sperm preservative solution to your sample, and gently shake the mixture. Complete the enclosed I.D. label and attach it to the specimen cup. Then place all materials inside of the CryoChoice box. Slip the box into shipping envelope and take your package to the nearest shipping location per the written instructions. Never drop the package in a drop box.

What is infertility in men?

This happens when you stop producing sperm or when your sperm is damaged and you can no longer impregnate a woman.

What causes male infertility?

Causes of male infertility include abnormal sperm production or function, impaired delivery of sperm, general health and lifestyle issues, and exposure to certain environmental factors.

How does cancer affect fertility?

Cancer alone usually does not cause infertility. Particularly testicular cancer and Hodgkin’s disease can cause a man to have a low sperm count even before treatment starts.

How do cancer treatments affect fertility?

Many cancer treatments can cause infertility. Chemotherapy, radiation and surgery can affect your reproductive system and result in infertility. Age, the type/amount of drugs, the location/dose of radiation, the extent and location of surgery, any preexisting fertility issues, and more can influence your risk.

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If the information above doesn't help. Call our sperm banking specialists, 7 days a week at: 800-619-7869

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